What can business, the civic world, the creative economy and the public sector can learn from each other to be more effective, more innovative and more attractive? And what variety is there in different corners of the globe?

The pandemic crisis has generated the urgency to innovate at speed. Things that seemed impossible are now possible. What improvements will stay and what changes do we still need for the "new normal"?

Stories from the frontline and the lived life of the bureaucrat. Personal accounts from inspiring bureaucrats and their close allies on how they have improved their systems or made their work more meaningful.

Showcasing the impacts on people of projects that have harnessed the power of civil society and improved community life, from reducing complex procedures to involving citizens in co-designing services.

A deep-dive into the mechanisms that drive system change most effectively – from national entities to local labs. How should these integrate with the existing mainstream? And how can we create critical mass and scale up?

What skills do today’s bureaucrats need and where can they acquire them? An exploration of the different paths into life as a public servant and the best examples of programmes meeting 21st century needs.