“One cannot not communicate” is one of the axioms once put forward by Paul Watzlawick. Some might say there is too little communication between citizens and bureaucracies.
However, we believe the more accurate issue here is the lack of effective communication between them. The relationship between these groups, and especially the way they communicate, has never been known as one without complications. It’s a situation that often leads to states of frustration and alienation on both sides.
A close friend of the Festival, Daniela Hensel, has been researching and working on this topic. In collaboration with her colleague Johanna Götz and her students, she will launch a new research project on a “civic right to understandability”. You can learn more about Daniela’s previous work and her specific tips on how to improve your way of communicating – either as citizen or as public servant – by watching her German session from last year’s festival “Könn’se denn nicht lesen?” (“Can’t you just read yourself?”).