Carmen Raal

Carmen Raal is a Digital Transformation Adviser at the e-Estonia Briefing Centre, her
expertise lies in digitalizing public sector services to enhance public administration and service
provision. Her daily job consists of consulting with central and local city governments on
ways to integrate innovation into the public sector. Carmen's previous experience working at
the Estonian Unemployment Insurance Fund exposed her to the transformative power of
digital services that enable human interaction and enhance service quality.
Her academic background in political science and her graduate degree in public
administration and innovation have equipped her with the knowledge to delve deeper into
the intricacies of Estonia's transformation into a digital state. She is passionate about
understanding the ""how?"" and ""why?"" behind Estonia's digital success story, so other countries
could achieve the same level of success.