How Bureaucracies Can Support – Not Stifle – Digital Transformation

Digital transformation in government is often framed as a race between agility and bureaucracy. But in Indonesia, bureaucracy became a force for scale and sustainability. From 2020 to 2024, the Ministry of Education embedded innovation as policy infrastructure—delivering digital platforms that trained 4 million teachers, enabled 400,000 school leaders to use data, gave 1.5 million students real-world experience, and managed USD 3.2 billion in school budgets transparently. In the 2024–2029 term, the focus shifted to irreversibility—ensuring transformation outlives political shifts. 

Through Rumah Pendidikan, an integrated system serving 50 million students, teachers, and administrators, the work continues. This journey demonstrated that great platforms aren’t enough. Lasting change requires something deeper: shifting mindsets, culture, and ways of working inside government. In this session, Kevin Emeraldi shares how reform can endure—by transforming government from within.