Transitioning the Public Sector to the Agentic State

The keynote explores what it takes to move from a digital state to an agentic state: a model where AI and autonomous systems help government handle complexity, scale, and routine decisions, while people remain responsible for judgment, accountability, empathy, and strategic direction. It looks at how public administration must change across service delivery, workflows, rule-making, compliance, data governance, procurement, cybersecurity, leadership, and skills. I use Estonia’s experience to show that this is not mainly about adding chatbots, but about redesigning the state around data, interoperable systems, trustworthy governance, and measurable outcomes. The core argument is simple: the next era of government will belong to countries that can combine AI capability with public trust, human control, and real institutional transformation.