Wafa Snaineh

Dr. Wafa Snaineh is supporting several whole-of-government CX transformation programs in the Middle East region and worldwide. As the Chief Editor of GovCX Journal, she is leading cutting-edge research in the field and collaborating with a number of leading government officials to support advancing the CX profession in the public sector including Singapore, Estonia, Denmark, the UK, Australia, New Zealand, Canada, and the USA. Dr. Wafa is the lead author of the Dubai Model for Government Services. She played a founding role in the Dubai Model Centre and in developing the Hamdan Bin Mohammed Program for Smart Government. She is the architect of City Makers, the design lab by the Government of Dubai and the first of its kind in the Middle East region. She is also the President of Gov Design Academy based in Ottawa, Ontario, Canada, and a board member at The International Foundation for Customer Experience in Government.