Say the word ‘bureaucracy’ to yourself and what comes into your mind: impassable red tape, excessive paperwork and frustratingly slow procedures? Yet this is far from the full picture. In its origins the idea of bureaucracy was invented on good principles – a theory of management, based on transparency and equal treatment of all even if it does not always feel like that in practice. When functioning well, bureaucracies can operate seamlessly – a flow of processes that enable resources to be used effectively, decisions to be taken effortlessly, and citizens to feel seen and empowered. We take the enabling structures, often invisible, as a given in well-functioning private sector organisations; public sector structures and organising methods when working at their best reveal that beautiful potential too. For this talk we’re joined by Dr Sharone April, a trained organisational sociologist and leader of the inter-ministerial task force for digital transformation in local government at Israel’s Ministry of Interior. She explains why she loves bureaucracy through the lens of several uplifting examples. And you should come to love bureaucracy, too!
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